Template to tell a patient their appointment is cancelled
When the clinic has to cancel an appointment and wants to apologize and offer options.
HealthcareTone: Empathetic64 words
Hi customer name,
We're sorry to let you know that we need to cancel your appointment on Appointment date and time Reason. We apologize for the inconvenience.
Choose whatever is easiest for you:
1. Reply to this message with the days and times that work for you and we'll give you priority.
2. Call us and we'll find a new appointment together.
Best regards,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /apptcancelled.
3Type it anywhere
In Gmail, Zendesk or any website, type /apptcancelled and fill in the blanks.