Frequently asked questions
Quick answers to the most common friction points without digging through the whole documentation.
If you made it this far, you already know the overall structure of the extension. This section summarizes the problems that most often repeat when getting started or when turning on newer features such as automatic captures, contextual AI, tab groups, or team workspaces.
Usage FAQ
Why is my snippet not expanding?
Check that the note has a shortcut, that you are typing the exact trigger at the end of the field, and that the page is not a protected browser view. If it still fails, test another editable field to rule out site limitations.
Where does a clip saved with `Alt+C` appear?
It is saved as a note in the ✂️ Clips category and includes a reference to the source and original URL when the capture flow can obtain those details.
What happens when I complete a reminder?
If it was a one-time reminder, NexoPad clears the reminder and moves the note to the trash. If it was recurring, it calculates the next date automatically.
Why do I not see AI in the panel or when selecting text?
It is usually due to one of these reasons: you have not configured a provider and API key yet, the selected model is not available for your account, you disabled the AI bubble, or you are on a page where the browser limits this type of interaction.
What is the difference between sending text to the AI tool and sending it to chat?
Sending to the AI tool works better for a one-off transformation. Sending to chat opens a conversational flow with history, auto-generated title, and the option to keep refining the same case.
Why does right-click show AI options but the floating bubble does not appear?
The bubble depends on an overlay inside the page and can be blocked on some sites. The browser context menu tends to survive better on pages where that visual layer cannot render.
Why does an automatic capture not return a value?
Confirm that you are still on the same domain where you saved it, reload if the site loads late, and capture again if the page changed layout. It is also worth checking whether the chosen filter matches that type of data.
Why does a link group not open as a group?
Because tab groups only work in normal windows and in browsers that support that API. If you open the resource from a special context, NexoPad may open every URL but without grouping them visually.
Can I sign in with Google on Firefox?
Not in the current implementation. On Firefox you must use email and password.
Why does the side panel not open on some pages or in Opera?
Internal browser pages can block extensions. Also, in Opera the sidebar may require manual opening from the browser icon.
How do I search links from the browser bar?
Type sys in the omnibox, press space, and then your query. NexoPad will search your links and can fill dynamic parameters such as %s or %host%.
Why can I not see a shared team resource?
It may still be pending approval, belong to another department, or be outside your role-based scope in Teams.
Why does my Teams workspace appear read-only or frozen?
The most common reason is that your role is viewer or that the team is in a frozen state because of the subscription. In both cases, the extension protects shared content and reduces editing capabilities.
When should I use the web dashboard instead of the extension?
Use the extension to insert, capture, and check information quickly inside the websites where you work. Use dashboard.nexopad.app when you need more comfortable editing, account management, metrics review, folder organization, backups, or Teams administration.
Who can enter `dashboard.nexopad.app/teams`?
Users who belong to a workspace with an active TEAMS plan. Owner and Admin see the full panel; Editor and Viewer usually land first in the shared vault and with fewer controls.
Why does Teams not let me invite more employees?
The most common reason is that the team has already consumed all active licenses. In that case the dashboard blocks new invitations and takes you to the seat expansion flow.