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Support replies, sales emails and messages for your customers. Copy them, or save them in NexoPad and type them with a shortcut.
Support/refund
Hi customer name, We've processed the refund for your order Order number for Amount. You'll see it in your account by date + 5 days, though depending on your bank it may arrive sooner. If it hasn't shown up by then, just reply to this email and we'll look into it right away. Best regards,
Support/moreinfo
Hi customer name, Thanks for reaching out. To look into this, I just need a few more details: • The email address you use to sign in to your account. • A screenshot of the message or error you're seeing. • Whether it happens on your computer, your phone, or both. As soon as you send them over, I'll get right on it. Best regards,
Support/escalated
Hi customer name, I've passed your case on to our technical team so they can take a closer look. They have it marked as Priority priority, and I'll update you by date + 2 days, even if they're still working on it. There's nothing else you need to do for now. If you notice anything new, just reply to this email and I'll add it to the case. Best regards,
Support/resolved
Hi customer name, Good news: it's fixed. What was fixed Could you check whether everything is working for you now? If it happens again, just reply to this email and we'll pick up right where we left off. Thanks for your patience,
Support/review
Hi customer name, We're really sorry your experience wasn't a good one, and thank you for sharing it. It helps us improve. We'd like to understand what happened and help you sort it out. Could you write to us at Support email? We'll get back to you personally as soon as possible. Best regards,
Support/apology
Hi customer name, You're absolutely right, and I'm sorry: the mistake was ours. What happened and how we fixed it To make it up to you, Compensation. Thank you for your patience and for letting us know. Best regards,
Support/noreply
Hi customer name, I'm checking in to see if you had a chance to look at my last message. If you still need help, just reply to this email and we'll keep going. If we don't hear from you, I'll close the case on date + 3 days. You can reopen it anytime by replying here. Best regards,
Support/password
Hi customer name, To create a new password, just follow these steps: 1. Go to Sign-in page and click “Forgot your password?”. 2. Enter the email address for your account. 3. Open the email we send you and click the link (be sure to check your spam folder too). 4. Choose your new password. The link expires in 24 hours. If you don't get it, let me know and we'll look into it. Best regards,
Support/cancel
Hi customer name, We've canceled your subscription, as you requested. You won't be charged again, and you can keep using your account until End date. If you'd like to tell us why you're leaving, it would really help us improve. And if you ever want to come back, your data will be right here waiting for you. Thank you for trusting us,
Support/patience
Hi customer name, Thank you for your patience. We're getting more requests than usual right now, so replies are taking a little longer. I have your message and I'm looking into it. I'll get back to you with an answer by date + 1 days. Best regards,
Support/featurereq
Hi customer name, Thanks for suggesting Suggested feature. I've passed it on to our product team exactly as you described it. Right now, Status. I can't promise a date, but if it moves forward I'll let you know. In the meantime, here's how you can get something similar: Current workaround Best,
Support/bugconfirmed
Hi customer name, Thanks for letting us know. We were able to reproduce the bug you described: Bug summary. It's nothing to do with your setup. The issue is on our side. Our engineering team is already working on a fix. I'll send you an update by date + 3 days, even if it isn't solved yet. In the meantime, here's how to work around it: Temporary workaround Sorry for the trouble,
Support/howtosteps
Hi customer name, Sure, here's how to What they want to do. It only takes a few minutes: Numbered steps If you'd rather see it with screenshots, the full guide is at Guide link. If anything looks different from what I describe at any step, send me a screenshot and we'll go through it together. Best,
Support/billingq
Hi customer name, Thanks for asking. I've checked invoice Invoice number, and here's what the Amount charge is for: Explanation of the charge Outcome Remember, you can view and download all your invoices from your account. If anything still doesn't add up, just reply to this email and we'll take another look. Best,
Support/planupgraded
Hi customer name, Your account is now on the Plan name plan. The change is active as of today, today’s date, and there's nothing else you need to do. From now on you can use: What's new in the plan You'll be billed Billing, and you'll see the adjusted amount on your next invoice. If you'd like me to walk you through any of the new features, just let me know. Thanks for staying with us,
Support/accountdeleted
Hi customer name, This is to confirm that we've deleted the account linked to Account email, as you requested. • Your personal data and content have been erased. • You won't be charged again. • Backups are fully cleared by date + 30 days. This can't be undone. If you ever want to come back, you'll need to create a new account. Thank you for the time you spent with us,
Support/exportready
Hi customer name, The data export you requested is ready. It includes What it contains in Format format. You can download it here: Download link The link works until date + 7 days. For your security, please don't share it with anyone. If it expires before you use it, let me know and I'll create a new one. Best,
Support/csatsurvey
Hi customer name, I'm glad we could sort out your question about Case topic. Could you spare a minute to help us? We'd like to know how we did. The survey is just Number of questions: Survey link We read every response, and they help us improve. And if something still isn't quite right, reply to this email and we'll pick it back up. Thanks again,
Support/holidayhours
Hi customer name, We're writing to let you know that our support hours are changing for Holiday: • From Start date to End date we'll have Hours. • After that, we're back to our regular hours. You can still write to us. We'll keep your message and reply in the order we received it. For quick questions, our help center is at Help center link. Best,
Support/transferteam
Hi customer name, Thanks for your message. Your request is handled by our Team team, so I've passed it on along with everything you told us. You won't need to repeat anything. Person handling it will get back to you by date + 2 days. If you'd like to add anything, reply to this email and it will go straight to them. Best,
Communication/ooo
Hi, Thanks for your message. I'm out of the office until Return date and won't be checking email often. If it's urgent, please reach out to Backup contact (Backup contact email), who can help in the meantime. Otherwise, I'll get back to you as soon as I'm back. Best regards,
Communication/meeting
Hi customer name, I'd like to set up some time to talk about Topic. I think Length should be enough. Here are a few options: • Option 1 (day and time) • Option 2 (day and time) We can meet Format. If neither option works, just let me know when you're free and I'll adjust. Best,
Communication/recap
Hi customer name, Thanks for the meeting When. Here's a quick recap so we all have it in writing: Summary of the discussion Next steps: Next steps and owners If I missed anything or you remember it differently, let me know by date + 2 days and I'll update it. Best,
Communication/reschedule
Hi customer name, I'm writing because I won't be able to make our meeting on Original date and time. Reason, and I'm sorry for the inconvenience. Would New date and time work for you instead? If not, let me know what suits you and I'll adjust. The agenda and topics stay the same. Thanks for being flexible,