NexoPad

Service credit compensation email template after an outage

To compensate a customer affected by a service failure with an account credit and explain what has been fixed.

SupportTone: Sincere68 words
Hi name, On Date of the incident, our service What happened, and that affected your work. We're truly sorry. To make up for it, we've added a credit of Credit amount or time to your account. It will be applied automatically to your next invoice, with nothing for you to do. To keep it from happening again: Actions taken Thank you for continuing to trust us. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /servicecredit.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.