Apology email template to a customer for a mistake
Own up to a mistake on your side, explain how it's being fixed and make it up to the customer.
SupportTone: Sincere39 words
Hi customer name,
You're absolutely right, and I'm sorry: the mistake was ours. What happened and how we fixed it
To make it up to you, Compensation.
Thank you for your patience and for letting us know.
Best regards,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /apology.
3Type it anywhere
In Gmail, Zendesk or any website, type /apology and fill in the blanks.