NexoPad

Follow-up email template when a customer doesn't respond

A friendly reminder before closing the case, with a closing date.

SupportTone: Kind58 words
Hi customer name, I'm checking in to see if you had a chance to look at my last message. If you still need help, just reply to this email and we'll keep going. If we don't hear from you, I'll close the case on date + 3 days. You can reopen it anytime by replying here. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /noreply.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /noreply and fill in the blanks.