NexoPad

Email template to ask a customer for more information

For when you need details or a screenshot before you can look into the problem.

SupportTone: Clear65 words
Hi customer name, Thanks for reaching out. To look into this, I just need a few more details: • The email address you use to sign in to your account. • A screenshot of the message or error you're seeing. • Whether it happens on your computer, your phone, or both. As soon as you send them over, I'll get right on it. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /moreinfo.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /moreinfo and fill in the blanks.