NexoPad

Issue resolved email template for customers

Close a case by explaining what was fixed while leaving the door open.

SupportTone: Friendly42 words
Hi customer name, Good news: it's fixed. What was fixed Could you check whether everything is working for you now? If it happens again, just reply to this email and we'll pick up right where we left off. Thanks for your patience,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /resolved.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /resolved and fill in the blanks.