NexoPad

Escalated support ticket email template

Explain that another team is looking into the problem and when the customer will hear back.

SupportTone: Reassuring70 words
Hi customer name, I've passed your case on to our technical team so they can take a closer look. They have it marked as Priority priority, and I'll update you by date + 2 days, even if they're still working on it. There's nothing else you need to do for now. If you notice anything new, just reply to this email and I'll add it to the case. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /escalated.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /escalated and fill in the blanks.