NexoPad

Bug acknowledgment email template for customer support

When you've reproduced the bug a customer reported and are already working on it.

SupportTone: Reassuring72 words
Hi customer name, Thanks for letting us know. We were able to reproduce the bug you described: Bug summary. It's nothing to do with your setup. The issue is on our side. Our engineering team is already working on a fix. I'll send you an update by date + 3 days, even if it isn't solved yet. In the meantime, here's how to work around it: Temporary workaround Sorry for the trouble,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /bugconfirmed.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /bugconfirmed and fill in the blanks.