NexoPad

Step-by-step instructions email template for customer support

To guide a customer with clear steps when they ask how to use a feature.

SupportTone: Clear56 words
Hi customer name, Sure, here's how to What they want to do. It only takes a few minutes: Numbered steps If you'd rather see it with screenshots, the full guide is at Guide link. If anything looks different from what I describe at any step, send me a screenshot and we'll go through it together. Best,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /howtosteps.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /howtosteps and fill in the blanks.