NexoPad

How to reply to a 1-star review: public response template

To answer a very negative review in public, owning the specific problem and sharing what has changed.

SupportTone: Empathetic82 words
Hi name, Thank you for leaving your feedback, and we're truly sorry about the experience you describe. You're right: What went wrong is not the standard we hold ourselves to. We don't want to stop at an apology. Here's what we've already changed: Actions taken We'd love to make this right with you directly. Email us at Support email with your name and we'll review your case first. We hope we can give you a reason to change that star. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /onestar.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.