NexoPad

Order already shipped, cannot cancel: email template

When the customer wants to cancel but the order is already on its way: what they can do to return it.

SupportTone: Clear84 words
Hi name, I tried to cancel your order Order number, but it had already left our warehouse and we can't stop it in transit. I'm sorry about that. The good news is there's a simple fix: 1. Accept the package; there's no need to open it. 2. Request a return at Returns link within Number of days days. 3. We'll refund the full amount as soon as it reaches us. If you need help with any step, just reply to this email. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /cantcancel.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.