NexoPad

Defective product replacement email template

To confirm a new product is being sent free of charge and explain what to do with the faulty unit.

SupportTone: Friendly63 words
Hi name, We're sorry Product arrived faulty. We've already sent you a new one free of charge: it ships today with tracking number Tracking number and should reach you by date + 4 days. As for the faulty unit, Faulty unit. If the new one gives you any trouble at all, write to us and we'll sort it out right away. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /replacement.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.