NexoPad

Known issue workaround email template

When the problem is already identified and the customer can keep working another way while it's fixed.

SupportTone: Clear64 words
Hi name, Thanks for letting us know. What you're seeing with Affected feature is a known issue, and our team is working on a fix. In the meantime, you can keep working like this: Workaround steps We expect to have it fixed Timeline. I'll email you as soon as it's resolved so you don't have to keep checking. Sorry for the trouble. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /workaround.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.