NexoPad

Apology email for the inconvenience: template to copy

A short, sincere apology to a customer for any inconvenience, with what you did about it and what happens next.

Support/inconvenienceTone: Sincere · 45 words

Apologize for the inconvenience

/inconvenience

In NexoPad this fills in by itself, from Gmail, WhatsApp or your help desk.

Next step

Preview

Hi Name, I'm sorry for the inconvenience with What went wrong. I know it cost you time, and that's not the experience we want you to have. Here's what we've done: What you fixed or changed You don't need to do anything else on your side. Thank you for your patience and understanding,
Use it with a shortcut

When to use it

Use it when something on your side caused the customer extra work or waiting (a delay, a mix-up, a change of plans) and you can already tell them what you did about it. For a serious mistake or an angry customer, use a fuller apology that also offers compensation.

Tips

  • Name the specific problem instead of a vague "any inconvenience": it shows you actually read their case.
  • Put the fix right after the apology; the customer cares more about the solution than the sorry.
  • Avoid "we apologize for any inconvenience this may have caused": it sounds automatic and doubts that there was a problem.

Short version

Hi [name], I'm sorry for the inconvenience with [problem]. We've already [what you did]. If anything still isn't right, just reply here.

More examples in our guideHow to write an apology email to a customer (14 examples)

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /inconvenience.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.

Free

Type this template with /inconvenience on any website

NexoPad types it for you in Gmail, Outlook, WhatsApp Web or your help desk. You just fill in the details.

Add to ChromeFree · Chrome Web Store
Also for
  • Installs in 2 clicks
  • Works on any website

What this template saves you

By hand196 charactersWith NexoPad/inconvenience + 4 details
You save~37 mina week

Rough estimate: about 5 characters per second by hand, plus 5 s per send, 5 days a week.

Similar templates

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Apologize for a mistakeOwn up to a mistake on your side, explain how it's being fixed and make it up to the customer./apologyViewCalm down an angry customerTo lower the tension with a very upset customer: acknowledge the problem, take ownership and give a clear plan./angrycustomerViewOffer a service credit after an outageTo compensate a customer affected by a service failure with an account credit and explain what has been fixed./servicecreditView