Live chat closing message: script and examples
End the chat on a good note: confirm the issue is solved, offer more help and say goodbye.
/chatbyeTone: Friendly · 23 wordsClose a live chat
/chatbye
In NexoPad this fills in by itself, from Gmail, WhatsApp or your help desk.
Preview
With NexoPad, type /chatbye on any website and this same form appears.
Use it with a shortcutWhen to use it
Use it once the customer confirms the problem is solved. Give them a chance to ask something else before closing, and never end a chat while they're still typing.
Tips
- Sum up the solution in one line; customers often come back to the chat history later.
- Ask if there's anything else before saying goodbye, not after.
- Wait a minute after your last message before closing the chat.
Short version
Glad that's sorted, [name]! To sum up: [solution]. Anything else I can help with? Thanks for chatting with us!
How to use it in NexoPad
1Add it
Click “Add to NexoPad”: it’s saved as a snippet, with its variables.
2Type the shortcut
In Gmail, Zendesk or any website, type /chatbye.
3Fill in and done
NexoPad asks you for the missing details and fills in the dates for you.
Type this template with /chatbye on any website
NexoPad types it for you in Gmail, Outlook, WhatsApp Web or your help desk. You just fill in the details.
Add to ChromeFree · Chrome Web Store
- Installs in 2 clicks
- Works on any website
What this template saves you
Rough estimate: about 5 characters per second by hand, plus 5 s per send, 5 days a week.
Similar templates
All Support templates →/chathelloViewAsk for feedback after resolving a caseTo ask the customer to rate the support they received once their case is closed./csatsurveyViewConfirm the problem is fixedClose a case by explaining what was fixed while leaving the door open./resolvedView