Answer every customer and keep selling.
"Where's my order?" shows up dozens of times a day. With NexoPad you type a shortcut like /shipped and the full reply appears, with the customer's name and tracking number, in Shopify, Amazon Seller Central, Etsy or Gmail.
Free · no card needed · installs in a minute
Works on the websites you already use
What eats your time every day
"Where's my order?" nonstop
Tracking numbers, delivery times, address changes. The same questions on every channel, and every answer typed by hand.
Upset customers left waiting
A delay or a wrong item already hurts. If the reply is slow too, the complaint ends up as a bad review.
A different answer on every channel
Instagram, email, the marketplace inbox. Without shared texts, everyone on the team explains returns their own way.
Ready-to-copy templates
Copy them as they are or save them in NexoPad: anything in curly braces is filled in through a small form when you insert the shortcut.
Hi {{input:Name}}! Your order #{{input:Order number}} is on its way. • Carrier: {{input:Carrier}} • Tracking: {{input:Tracking link or number}} • Estimated delivery: {{input:Delivery window}} Any questions, just reply here. Thanks for shopping with us!
Hi {{input:Name}}, we're really sorry your order #{{input:Order number}} is taking longer than expected. The reason: {{dropdown:Reason|a carrier delay|high order volume at our warehouse|a temporary stock shortage}}. The new estimated delivery date is {{input:New date}}. We'll update you as soon as anything changes. Thank you for your patience.
Hi {{input:Name}}, no problem! Here's how to return your item: • Write order #{{input:Order number}} inside the package • Ship it to: {{input:Return address}} • You have {{input:Days}} days from delivery Once we receive it, we'll refund you within {{input:Refund time}} to your original payment method.
Hi {{input:Name}}, thanks for your interest in {{input:Product}}. It's sold out right now, and we expect it back {{dropdown:Restock|in the next few days|in a few weeks|but don't have a confirmed date yet}}. Want me to let you know as soon as it's back? In the meantime, you might like {{input:Alternative product}}.
Hi {{input:Name}}, we're truly sorry your experience wasn't what you expected. As an apology, here's {{input:Discount}} off your next order: {{input:Code}} Thanks for giving us another chance. If there's anything else we can do, just let us know.
Hi {{input:Name}}! We hope you're enjoying your {{input:Product}}. If you have a minute, it would mean a lot if you left a quick review here: {{input:Review link}} We're a small shop and every review makes a difference. Thank you!
How NexoPad helps you every day
Shortcuts on any website
Type /shipped in Shopify, Amazon Seller Central, Etsy, Instagram or Gmail and the full reply appears instantly.
Forms to personalize
Before inserting, NexoPad asks for the order number, tracking link or discount code. In Gmail it also picks up the customer's name.
AI for customers abroad
Translate a reply, summarize a long complaint or soften the tone of a tricky message with the AI assistant.
Shared texts for the whole team
With NexoPad Teams you share reply folders so everyone explains shipping and returns just as well.
Get started in 3 steps
- 1
Install the extension
Free for Chrome, Edge, Firefox, Brave or Opera. It takes less than a minute.
- 2
Create your first templates
Copy the ones on this page or write your own and give each a short shortcut, like /shipped.
- 3
Use them where you reply
Type the shortcut in your store admin, the marketplace inbox or Instagram and let NexoPad type for you.
Frequently asked questions
Does it work in Shopify, Etsy and Amazon Seller Central?
Yes. NexoPad works in the text boxes of any website you open in your computer's browser, including the Shopify admin, WooCommerce, Etsy, Amazon Seller Central, Instagram and Gmail. It doesn't work in mobile apps.
Can I personalize each reply with the order number?
Yes. Add a field like {{input:Order number}} to the template and, when you insert the shortcut, NexoPad asks for it in a small form before typing the text.
Can my support team use the same templates?
Yes, with NexoPad Teams. You create shared folders and everyone on the team has them in their extension. If your return policy changes, you update the template and everyone sees the new version.
Is it free?
There's a free-forever plan with a limited number of shortcuts, notes and links, no card required. The Pro plan comes with a 7-day free trial.
Can I store customer or payment data in NexoPad?
NexoPad is built for work templates, notes and links. Customer data, like addresses, phone numbers or payment details, should stay in your store platform.
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Reply in seconds and sell more
Install NexoPad for free, copy the templates on this page and answer your customers before they get impatient.
Add to Chrome for freeFree · no card needed · installs in a minute