NexoPad

Failed payment email template to update payment method

To let a customer know their order payment didn’t go through and ask them to update their payment method.

EcommerceTone: Clear65 words
Hi customer name, We weren't able to process the payment for your order Order number. Your bank tells us Reason. We're holding your order until date + 3 days. To get it shipped without delay: 1. Go to Payment update link. 2. Update your details or choose another payment method. 3. Confirm your order. If you need help, just reply to this email. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /paymentfailed.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /paymentfailed and fill in the blanks.