NexoPad

Wrong item sent apology email template

To apologize when a customer receives an item they didn’t order and explain how it will be fixed.

EcommerceTone: Empathetic65 words
Hi customer name, You're absolutely right: for your order Order number we sent you Item received instead of Item ordered. We're truly sorry. Here's how we'll fix it: 1. We're shipping the correct item today, at no cost to you. 2. Wrong item We'll send you the new tracking number as soon as it ships. Thank you for your patience. We apologize for the trouble,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /wrongitem.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /wrongitem and fill in the blanks.