Return and exchange instructions email template
To explain step by step how to return or exchange an item bought online.
EcommerceTone: Clear73 words
Hi customer name,
Of course, you can request Request type for your order Order number. Here are the steps:
1. Pack the item in its original packaging, unused and with the tags on.
2. Print the shipping label from Label or returns portal link.
3. Drop off the package at Drop-off point before date + 14 days.
Once we receive and check it, we'll confirm the exchange or refund by email.
Best regards,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /returns.
3Type it anywhere
In Gmail, Zendesk or any website, type /returns and fill in the blanks.