NexoPad

Apology email template for a damaged product

To apologize when an item arrives broken and offer a quick solution.

EcommerceTone: Empathetic65 words
Hi customer name, We're very sorry that Product from your order Order number arrived damaged. Thank you for letting us know and for sending the photos. To make it right, we'd like to offer Solution. Let us know if that works for you and we'll get it started today. If you'd prefer another option, we can look at that too. We apologize for the trouble,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /damageditem.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /damageditem and fill in the blanks.