NexoPad

Shipping delay email template to notify customers

To explain why an order is delayed and give a new delivery date.

EcommerceTone: Empathetic62 words
Hi customer name, We're writing to let you know that your order Order number will arrive later than expected. The reason is Reason. The new estimated delivery date is date + 7 days. We're sorry for the inconvenience. If you'd rather cancel the order or swap an item, reply to this email and we'll take care of it right away. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /shipdelay.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /shipdelay and fill in the blanks.