Out of stock email template for customer orders
To let the customer know an item in their order sold out and offer them options.
EcommerceTone: Respectful77 words
Hi customer name,
We're sorry to tell you that Product from your order Order number is out of stock. Here are your options:
• Wait for it to come back: we expect to have it again around date + 10 days.
• Swap it for a similar alternative: Alternative product.
• Get a refund for that item.
Just reply to this email with the option you prefer and we'll take care of it right away.
Best regards,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /outofstock.
3Type it anywhere
In Gmail, Zendesk or any website, type /outofstock and fill in the blanks.