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Support replies, sales emails and messages for your customers. Copy them, or save them in NexoPad and type them with a shortcut.
Ecommerce/orderok
Hi customer name, Thank you for your purchase. We've received your order Order number and we're already getting it ready. Summary: • Items: Items • Total: Order total • Estimated delivery: date + 5 days We'll email you with the tracking number as soon as it leaves our warehouse. If you spot any mistake in the address or the items, reply to this message as soon as possible and we'll fix it. Best regards,
Ecommerce/shipped
Hi customer name, Good news: your order Order number is on its way. • Carrier: Carrier • Tracking number: Tracking number • Track your package here: Tracking link Tracking may take a few hours to update. If the package doesn't arrive or something looks off, reply to this email and we'll look into it. Best regards,
Ecommerce/shipdelay
Hi customer name, We're writing to let you know that your order Order number will arrive later than expected. The reason is Reason. The new estimated delivery date is date + 7 days. We're sorry for the inconvenience. If you'd rather cancel the order or swap an item, reply to this email and we'll take care of it right away. Best regards,
Ecommerce/damageditem
Hi customer name, We're very sorry that Product from your order Order number arrived damaged. Thank you for letting us know and for sending the photos. To make it right, we'd like to offer Solution. Let us know if that works for you and we'll get it started today. If you'd prefer another option, we can look at that too. We apologize for the trouble,
Ecommerce/returns
Hi customer name, Of course, you can request Request type for your order Order number. Here are the steps: 1. Pack the item in its original packaging, unused and with the tags on. 2. Print the shipping label from Label or returns portal link. 3. Drop off the package at Drop-off point before date + 14 days. Once we receive and check it, we'll confirm the exchange or refund by email. Best regards,
Ecommerce/outofstock
Hi customer name, We're sorry to tell you that Product from your order Order number is out of stock. Here are your options: • Wait for it to come back: we expect to have it again around date + 10 days. • Swap it for a similar alternative: Alternative product. • Get a refund for that item. Just reply to this email with the option you prefer and we'll take care of it right away. Best regards,
Ecommerce/cart
Hi customer name, We noticed you left Product in your cart. We've saved it for you in case you'd like to finish your purchase at your own pace. You can pick up where you left off here: Cart link If you had any questions about sizing, shipping or payment options, reply to this email and we'll help. And if it just wasn't the right time, no problem at all. Best regards,
Ecommerce/productreview
Hi customer name, Your order Order number was delivered a few days ago, and we'd love to know what you think of Product. Would you leave us a review? It only takes a minute: Review link Your review helps other customers decide and helps us improve. And if something didn't go well, reply to this email and we'll sort it out. Thank you,
Ecommerce/discountcode
Hi customer name, We'd like to say thank you with a small gift: Percentage or amount off your next purchase. • Code: Discount code • Valid until date + 30 days • Terms Just enter it at checkout. If you have any trouble using it, reply to this email. Best regards,
Ecommerce/repeatbuyer
Hi customer name, We saw your new order Order number and wanted to say thank you. Having you trust us again means a lot to us. As a regular customer, Special touch. If there's ever anything we could do better, we'd love to hear from you. We reply personally to every email. Thanks again,
Ecommerce/backinstock
Hi customer name, You asked us to let you know, so here it is: Product is back in stock. You can order it here: Product link We've received Quantity. We can't hold it for you, but if you have any questions before ordering, just reply to this email and we'll help. Best regards,
Ecommerce/pricealert
Hi customer name, Good news: Product, which you Source, has dropped in price. • Before: Previous price • Now: New price The new price is available until date + 7 days or while supplies last. If you have questions about sizing, shipping, or returns, just reply to this email and we'll help. Best regards,
Ecommerce/paymentfailed
Hi customer name, We weren't able to process the payment for your order Order number. Your bank tells us Reason. We're holding your order until date + 3 days. To get it shipped without delay: 1. Go to Payment update link. 2. Update your details or choose another payment method. 3. Confirm your order. If you need help, just reply to this email. Best regards,
Ecommerce/preorder
Hi customer name, Thank you for pre-ordering Product. Your pre-order Order number is confirmed. • Expected ship date: Expected ship date • Payment: Charge timing We'll let you know if the date changes and, of course, when your order leaves our warehouse. You can cancel your pre-order free of charge at any time before it ships by replying to this email. Best regards,
Ecommerce/deliveryfail
Hi customer name, The carrier tried to deliver your order Order number, but couldn't because Reason. Here are your options: • Choose a new delivery day at Tracking link. • Pick it up at Pickup point before date + 5 days. If it isn't delivered by then, the package will be returned to our warehouse. Reply to this email if you need to change the address. Best regards,
Ecommerce/giftcard
Hi customer name, Sender's name has sent you a gift card worth Amount to use in our store. • Code: Gift card code • Valid until date + 365 days To use it, enter the code at checkout. If your order costs less, the remaining balance is saved for next time. A message for you: Personal message Enjoy,
Ecommerce/loyaltypoints
Hi customer name, Here's an update on your rewards account: • Available points: Points balance • Worth: Reward or discount • Points expire on date + 60 days Update To use them, sign in and select “Use points” at checkout. If anything doesn't look right, reply to this email and we'll check it. Best regards,
Ecommerce/wrongitem
Hi customer name, You're absolutely right: for your order Order number we sent you Item received instead of Item ordered. We're truly sorry. Here's how we'll fix it: 1. We're shipping the correct item today, at no cost to you. 2. Wrong item We'll send you the new tracking number as soon as it ships. Thank you for your patience. We apologize for the trouble,
Ecommerce/returndone
Hi customer name, Your return for order Order number has arrived at our warehouse and we've checked it. Everything is in order. • Items returned: Returned items • Amount refunded: Refund amount • Refunded to: Refund destination Depending on your bank, it may take 3 to 10 business days to show up. If you don't see it after that, reply to this email and we'll look into it. Best regards,
Ecommerce/checkaddress
Hi customer name, Before we ship your order Order number, we want to make sure it reaches you. This is the address we have: Shipping address It looks like Possible issue. Could you confirm or correct it by replying to this email before date + 2 days? That way we can ship your order without delay. Thank you,