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Support replies, sales emails and messages for your customers. Copy them, or save them in NexoPad and type them with a shortcut.

Sales/afterdemo

Follow up after a demo

Hi customer name, Thanks for your time in today's demo. Here's a quick recap of what we covered: Key points from the demo As a next step, I'd suggest Next step. Could we talk it over before date + 3 days? If any questions come up in the meantime, just reply to this email. Best,
Sales/prospect

First cold outreach to a prospect

Hi customer name, I'm reaching out because I noticed What you noticed about their company. We help teams like Company Main benefit without changing the way they work. Would you be open to a 15-minute call this week or next? If now isn't a good time or you're not the right person, just let me know and I won't follow up. Best,
Sales/salesproposal

Send a proposal or quote

Hi customer name, As promised, here's the proposal for Project or service. It covers: • What we'll do and the timeline. • The total price: Amount. • The payment terms. This proposal is valid until date + 15 days. If you'd like to adjust anything or go through it together on a call, let me know. Best,
Sales/proposalnudge

Follow up on an unanswered proposal

Hi customer name, I wanted to check whether you had a chance to review the proposal I sent on Date sent. I know these decisions take time. If you have questions or something doesn't quite fit, tell me and we'll find a way to adjust it. And if now isn't the right time, that's helpful to know too. The proposal is still valid until Expiration date. Best,
Sales/priceobj

Reply to “it's too expensive”

Hi customer name, Thanks for being upfront about it, I understand. Before you rule it out, here's what the investment actually gets you: Value they get (savings, results, time) If the budget doesn't stretch that far, we could Alternative. No rush at all. Let me know which option works best and I'll put it together. Best,
Sales/closedeal

Close the deal and confirm next steps

Hi customer name, I'm really glad we're moving forward. To get everything ready, here are the next steps: 1. I'll send you the contract Signing method. 2. You review and sign it by date + 5 days. 3. We kick off on Planned start date. If anyone else on your team needs to review the contract, tell me who to copy on the email. Best,
Sales/newcustomer

Thank a new customer and welcome them

Hi customer name, Thank you for choosing us. You're officially a customer, and we want you to get off to a great start. Here are your first steps: 1. Log in at Login link. 2. Recommended first step. 3. If you'd like, we can book a welcome call to set things up together. I'm your point of contact, so for any questions, just reply to this email. Thanks again,
Sales/referral

Ask a happy customer for a referral

Hi customer name, It's great to hear that Result they achieved. Thanks for letting me know. I wanted to ask a small favor: do you know anyone else who could benefit from this too? It could be a colleague, a contact at another company, or someone in your industry. If you share their name or introduce us by email, I'll take it from there with care. Thank-you Best,
Sales/winback

Win back a lost customer

Hi customer name, It's been a while since we worked together, and I wanted to say hello. We've improved quite a few things since then: What's new since they left If you'd like to give us another try, you can do it with this special offer until date + 14 days: Win-back offer. And if something didn't work for you back then, I'd love to know what it was. Your feedback helps us get better. Best,
Sales/invoicedue

Remind a customer about an unpaid invoice

Hi customer name, Just a friendly reminder: invoice Invoice number for Amount was due on Due date, and we haven't received the payment yet. It may have slipped through the cracks. Could you take a look when you have a moment? If you've already paid, please disregard this message. If you need a copy of the invoice or a different payment method, let me know and we'll sort it out. Thank you,
Sales/discoverycall

Book a discovery call

Hi customer name, Thanks for your interest in Product or service. Before showing you anything, I'd like to understand your situation so I don't waste your time. How about a Duration call to talk about: • How your team works today. • What you'd like to improve. • Whether it makes sense to keep talking. Do any of these times work for you? Proposed dates and times Best,
Sales/trialending

Free trial ending soon

Hi customer name, Your free trial of Product ends on date + 3 days. I wanted to reach out first so you don't lose anything you've set up. If you'd like to continue, just pick a plan here: Link to plans. All your work stays exactly as it is. If you haven't had a chance to try it properly yet, Help. Just reply to this email. Best,
Sales/upgradeoffer

Offer an upgrade to a customer

Hi customer name, I noticed your team's usage has grown a lot: Usage detail. That's a great sign, and I wanted to suggest something. With the Higher plan plan, you'd also get: Benefits of the higher plan If you switch before date + 10 days, Offer. Could we go over it on a quick call this week? Best,
Sales/renewsub

Subscription renewal reminder

Hi customer name, Just a reminder that your subscription to Product or plan renews on Renewal date. Renewal type It's a good time to check whether your plan still fits what you need. If you'd like to change the number of users, the plan, or the payment method, let me know before that date and I'll get it sorted. Thanks for staying with us,
Sales/demonoshow

Follow up after a demo no-show

Hi customer name, We were expecting you today at Demo time for the Product demo, but we didn't manage to connect. No worries, I know schedules get busy. Would you like to move it to another time? Here are a few options: New dates and times If you'd prefer something quicker, I can also send you Alternative. Best,
Sales/pricingreply

Reply to a pricing request

Hi customer name, Thanks for asking. Here's a summary of our pricing: Plans and prices For a team like yours, with Team size or need, I'd recommend Recommended plan, because Reason for the recommendation. All plans include Included. If you tell me a bit more about what you need, I'll put together a tailored proposal. Best,
Sales/vscompetitor

Reply when compared with a competitor

Hi customer name, Thanks for letting me know you're also considering Competitor. It's a solid option, and it makes sense to compare before deciding. I won't speak badly of anyone. I'll just share where we tend to be different: Main differences What really matters is what fits your situation best. If you'd like, I can put together an honest comparison based on your requirements by date + 5 days and we can review it together. Best,
Sales/tradeshowlead

Follow up with a lead met at an event

Hi customer name, It was great meeting you at Event name. I've been thinking about what you told me about Conversation topic. As I mentioned, I think we can help with that. Next step I know inboxes are packed after an event, so no rush. I'm here whenever it suits you. Best,
Sales/linkedinfu

First message after connecting on LinkedIn

Hi customer name, Thanks for accepting my invitation on LinkedIn. I saw Something from their profile or posts and found it really interesting. I work at Your company, and we help people in roles like yours Main benefit. I'm not trying to sell you anything in a first message. I'd just like to know if this is something on your mind right now. If it is, would you be open to a quick chat? And if not, happy to stay in touch here. Best,
Sales/coldlead

Re-engage a cold lead

Hi customer name, We spoke Time about Topic or need, and the timing wasn't right then. I'm reaching out in case anything has changed. Since then, we've added a few things that might interest you: Relevant updates If you'd like to pick it up again, how about a short call? And if you've already solved it another way, just let me know and I won't write about this again. Best,