NexoPad

Package marked delivered but not received reply template

For when tracking says the package was delivered, but the customer doesn't have it.

EcommerceTone: Empathetic82 words
Hi name, I'm sorry your order Order number shows as delivered when you haven't received it. Before we open a claim with the carrier, please check the following: 1. Your mailbox, front desk, or nearby neighbors. 2. That the address is correct: Delivery address 3. Whether someone in your household picked it up. Sometimes a package turns up a day or two later. If it still hasn't arrived by date + 2 days, write to me and Solution while we investigate. Best,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /notreceived.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.