NexoPad

Order cancellation confirmation email template (customer request)

To confirm the order was cancelled as the customer asked and explain how they'll get their refund.

EcommerceTone: Clear60 words
Hi name, As requested, we've cancelled your order Order number. Nothing will be shipped. We'll refund Amount to Refund destination. It may take Refund timeframe to appear, depending on your bank. If the cancellation was a mistake or you'd like to place a new order, reply to this email and we'll help. Thanks for letting us know in time. Best,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /ordercancel.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.