NexoPad

Failed delivery attempt email template

To let a customer know the carrier couldn’t deliver their package and explain what to do next.

EcommerceTone: Clear68 words
Hi customer name, The carrier tried to deliver your order Order number, but couldn't because Reason. Here are your options: • Choose a new delivery day at Tracking link. • Pick it up at Pickup point before date + 5 days. If it isn't delivered by then, the package will be returned to our warehouse. Reply to this email if you need to change the address. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /deliveryfail.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /deliveryfail and fill in the blanks.