NexoPad

Customer satisfaction survey email template after support

To ask the customer to rate the support they received once their case is closed.

SupportTone: Kind66 words
Hi customer name, I'm glad we could sort out your question about Case topic. Could you spare a minute to help us? We'd like to know how we did. The survey is just Number of questions: Survey link We read every response, and they help us improve. And if something still isn't quite right, reply to this email and we'll pick it back up. Thanks again,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /csatsurvey.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /csatsurvey and fill in the blanks.