NexoPad

Feature request reply email template

To thank a customer for an idea, tell them where it stands and offer a workaround.

SupportTone: Friendly51 words
Hi customer name, Thanks for suggesting Suggested feature. I've passed it on to our product team exactly as you described it. Right now, Status. I can't promise a date, but if it moves forward I'll let you know. In the meantime, here's how you can get something similar: Current workaround Best,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /featurereq.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /featurereq and fill in the blanks.