NexoPad

Billing question reply email template

To explain a charge on an invoice and tell the customer whether anything needs fixing.

SupportTone: Clear53 words
Hi customer name, Thanks for asking. I've checked invoice Invoice number, and here's what the Amount charge is for: Explanation of the charge Outcome Remember, you can view and download all your invoices from your account. If anything still doesn't add up, just reply to this email and we'll take another look. Best,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /billingq.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /billingq and fill in the blanks.