Email template for transferring a customer to another department
To explain that another team will handle the customer's request and when they'll hear back.
SupportTone: Clear63 words
Hi customer name,
Thanks for your message. Your request is handled by our Team team, so I've passed it on along with everything you told us. You won't need to repeat anything.
Person handling it will get back to you by date + 2 days. If you'd like to add anything, reply to this email and it will go straight to them.
Best,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /transferteam.
3Type it anywhere
In Gmail, Zendesk or any website, type /transferteam and fill in the blanks.