NexoPad

Warranty claim acknowledgment email template

To acknowledge a warranty claim, share the case number and ask for what you need to review it.

SupportTone: Clear86 words
Hi name, We've received your warranty claim for Product, and it now has a case number: Case number. Our technical team will review it and we'll get back to you by date + 5 days. To speed things up, please reply to this email with: • Your proof of purchase. • A photo or short video of the problem. • The serial number, if it has one. In the meantime, we recommend not trying to repair it yourself so you don't void the warranty. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /warrantyclaim.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.