NexoPad

Support ticket closing email template with a helpful tip

To wrap up a resolved case with a practical tip that helps keep the problem from coming back.

SupportTone: Friendly68 words
Hi name, Since everything is sorted, I'm going to close this case. Thanks for your patience while we looked into it. Before I go, here's a tip that might save you some time: Helpful tip related to the case You'll also find step-by-step guides at Help center link. If the problem comes back, just reply to this email and we'll pick up where we left off. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /closewithtip.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.