NexoPad

Duplicate charge apology and refund email template

When a customer was charged twice and you want to apologize and confirm the refund is on its way.

SupportTone: Empathetic81 words
Hi name, You're absolutely right: on Charge date we charged you Amount twice. We're very sorry, that was our mistake. We've already refunded the duplicate charge to your Payment method. You'll see it by date + 7 days, though depending on your bank it may arrive sooner. Your subscription stays the same and you don't need to do anything. If you don't see the refund by then, just reply to this email and we'll look into it right away. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /doublecharge.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.