Live chat greeting examples: opening message template
The first message in a live chat: greet the customer by name, say who you are and ask how you can help.
/chathelloTone: Friendly · 14 wordsLive chat greeting
/chathello
In NexoPad this fills in by itself, from Gmail, WhatsApp or your help desk.
Preview
With NexoPad, type /chathello on any website and this same form appears.
Use it with a shortcutWhen to use it
Use it as the first reply in a live chat or messaging window, ideally within the first minute. If the customer already explained the problem, pick the opening that shows you read it.
Tips
- Reply in under a minute: in chat, speed matters more than perfect wording.
- Use your real first name; customers open up more to a person than to "Support".
- If they already wrote their question, don't ask "How can I help?" again.
Short version
Hi [name], thanks for reaching out! I'm [your name] from [company]. How can I help you today?
How to use it in NexoPad
1Add it
Click “Add to NexoPad”: it’s saved as a snippet, with its variables.
2Type the shortcut
In Gmail, Zendesk or any website, type /chathello.
3Fill in and done
NexoPad asks you for the missing details and fills in the dates for you.
Type this template with /chathello on any website
NexoPad types it for you in Gmail, Outlook, WhatsApp Web or your help desk. You just fill in the details.
Add to ChromeFree · Chrome Web Store
- Installs in 2 clicks
- Works on any website
What this template saves you
Rough estimate: about 5 characters per second by hand, plus 5 s per send, 5 days a week.
Similar templates
All Support templates →/chatholdViewClose a live chatEnd the chat on a good note: confirm the issue is solved, offer more help and say goodbye./chatbyeViewAsk the customer for more informationFor when you need details or a screenshot before you can look into the problem./moreinfoView