Hold message for live chat: script to copy

Ask the customer to wait while you check something, with a realistic time so they don't leave the chat.

Support/chatholdTone: Polite · 33 words

Put a live chat customer on hold

/chathold

Name

In NexoPad this fills in by itself, from Gmail, WhatsApp or your help desk.

Action

Minutes

Preview

Thanks for your patience, Name. I need to check this with our team to give you the right answer. It should take about Minutes minutes. Please stay in the chat; I'll be right back with an update.

With NexoPad, type /chathold on any website and this same form appears.

Use it with a shortcut

When to use it

Use it whenever you need more than a minute to answer during a live chat. Come back before the time you promised, even if only to say you need a little longer.

Tips

Give a number of minutes; "one moment" with no time makes people close the chat.
Come back before the time is up, even just to update them.
Say what you're doing so the wait feels like work in progress, not silence.

Short version

Thanks for your patience, [name]. I need to [check this] to give you the right answer. It'll take about [X] minutes; please stay in the chat.

More examples in our guideLive chat scripts and response examples

How to use it in NexoPad

1Add it
Click “Add to NexoPad”: it’s saved as a snippet, with its variables.
→
2Type the shortcut
In Gmail, Zendesk or any website, type /chathold.
→
3Fill in and done
NexoPad asks you for the missing details and fills in the dates for you.