NexoPad

Refund confirmation email template

Let the customer know their money is on the way and when it will show up in their account.

SupportTone: Friendly55 words
Hi customer name, We've processed the refund for your order Order number for Amount. You'll see it in your account by date + 5 days, though depending on your bank it may arrive sooner. If it hasn't shown up by then, just reply to this email and we'll look into it right away. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /refund.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /refund and fill in the blanks.