NexoPad

VIP customer priority escalation email template

To let a key customer know their case has top priority and who is handling it.

SupportTone: Professional91 words
Hi name, Thanks for letting us know. Given how important your case is, I've marked it as a priority and passed it directly to our Responsible team team. From now on: • Contact name will be your direct contact until it's resolved. • We'll send you an update every Update frequency, even if there's no fix yet. • Our goal is to have it resolved by date + 2 days. If you need anything in the meantime, reply to this email and the team will see it right away. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /vippriority.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.