NexoPad

Support callback confirmation email template

When a customer asks for a call back and you want to confirm the day, time and number.

SupportTone: Clear76 words
Hi name, I'm confirming the call you requested. We'll call you on Day at Time and time zone at Phone number. To make the most of the time, please have your account email handy and, if possible, the computer or phone where you're seeing the issue. The call will take about Approximate minutes minutes. If that time no longer works or the number isn't right, just reply to this email and we'll change it. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /callbackset.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.