NexoPad

Support response time email template

To tell a customer when to expect a reply and what to do if their case is urgent.

SupportTone: Clear70 words
Hi name, Thanks for reaching out. We've received your request and want you to know what to expect: • We reply within Usual response time, during Support hours. • Right now we have Current volume • If the issue stops you from working completely, reply with “URGENT” in the subject line and we'll handle it first. We'll get back to you as soon as we have an update. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /responsetime.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.