NexoPad

How to tell a customer a feature is not available email template

To say no kindly when the product can't do what the customer is asking and offer alternatives.

SupportTone: Kind78 words
Hi name, Thanks for asking. I'll be upfront so you don't spend time looking for it: right now it isn't possible to What the customer wants with our tool. Here's what you can do instead: Alternatives I've logged your request for our product team, because requests like this help us decide what to improve. If you tell me what you're ultimately trying to achieve, I'll work with you to find the best way to do it. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /notavailable.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.