NexoPad

Apology email template for a slow customer service response

For when the customer has already waited too long: apologize without excuses and finally give them an answer.

SupportTone: Sincere68 words
Hi name, I'm sorry it took us Wait time to get back to you. That's not the service you deserve, especially when you needed help. I have your request in front of me and I'm on it right now. Answer or first progress So you don't have to wait again, I'll personally follow your case in this same thread until it's resolved. Thank you for sticking with us,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /longwait.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.