NexoPad

Polite refund denial email template

To say no to a refund, explain the reason respectfully and offer other options.

SupportTone: Respectful67 words
Hi name, Thank you for explaining your situation. I've looked into it carefully and, unfortunately, we can't issue a refund because Reason. I know this isn't the answer you were hoping for, so here are some other options: • Alternative. • One-on-one help to get the most out of what you already have. Let me know which you prefer and I'll set it up today. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /refunddenied.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.