NexoPad

Printer troubleshooting steps email template

To send a user the first steps to try when their printer or another peripheral stops working.

IT supportTone: Clear80 words
Hi name, Thanks for reporting the issue with Device. Before we send a technician, please try these steps: 1. Turn it off, wait 30 seconds, and turn it back on. 2. Check that the cable or wireless connection is working. 3. If you use an adapter or dock, plug it directly into your computer. 4. Restart your computer. If it still fails, reply to this email with ticket number Ticket number and a photo of the error message. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /printerfix.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.