NexoPad

Remote support session request email template

To agree on a time to connect to someone's computer and explain how to give access.

IT supportTone: Professional81 words
Hi customer name, The fastest way to fix your issue is for us to connect to your computer remotely. Does Proposed date and time work for you? The session will take Duration. Before we start: 1. Leave your computer on and connected to the internet. 2. Open Remote access tool. 3. When we ask, accept the connection. You'll see everything we do and can end it at any time. We will never ask for your password during the session. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /remotesession.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /remotesession and fill in the blanks.