NexoPad

Email template to ask users for technical details about a bug

To get the browser, system, steps and screenshot you need to reproduce a problem.

IT supportTone: Friendly84 words
Hi customer name, Thanks for reporting the problem with App or system. To reproduce it and find the cause, we need a few details: • Browser and version (for example, Chrome or Firefox). • Operating system (Windows, macOS, etc.). • The exact steps you took before the error appeared. • A screenshot of the error message. • The approximate time it happened. With this information we can move much faster. Just reply to this email and we'll add it to ticket Ticket number. Thanks,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /techdetails.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /techdetails and fill in the blanks.