Service outage notification email template
To let users know you're aware of an outage, what to do meanwhile and when the next update comes.
IT supportTone: Professional58 words
Hi customer name,
Right now System or service Status. We're aware of it and our technical team is working on a fix.
In the meantime, Workaround or temporary solution.
There's no need to open a new ticket for this issue. We'll send the next update at Next update time, or sooner if it's resolved.
Sorry for the inconvenience,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /outage.
3Type it anywhere
In Gmail, Zendesk or any website, type /outage and fill in the blanks.