NexoPad

Outage resolved email template with apology

To confirm the service is back, explain what happened in plain words and apologize.

IT supportTone: Empathetic69 words
Hi customer name, System or service has been working normally again since Resolution time. In short, here's what happened: What happened and how it was fixed We're very sorry for the disruption and the time lost. We're already taking steps to keep it from happening again. If you still notice any issues, close the app and open it again. If the problem continues, reply to this email. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /outagefixed.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /outagefixed and fill in the blanks.